Refund policy
Refund policy
Last updated: 13 November 2026
30-day returns
You can return your order within 30 days of the day it was delivered. To be accepted, items must be unused and in their original packaging.
How to return an item
- Email support@foldebags.com with your order number and the item you want to return.
- We will reply with the return address and instructions. Please do not send anything back before you have heard from us.
- Post the item back. Return postage is paid by you, and we recommend a tracked service because we cannot refund parcels that do not reach us.
Refunds
Once your return arrives and has been checked, we will refund you within 10 days to your original payment method. Your bank or card provider may take a few more days to show the money in your account.
We offer refunds only. If you would like a different colour or bundle, please return your order for a refund and place a new one.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or is not what you ordered, email support@foldebags.com with your order number and a photo. We will send a replacement or give you a full refund, and you will not have to pay any return postage.
Cancelling an order
You can cancel an order within 15 minutes of placing it by emailing support@foldebags.com with your order number. After that your order goes into processing and can no longer be stopped, but you can still return it for a refund once it arrives.
Your legal rights
Nothing in this policy affects your legal rights. If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, and rights to a repair, replacement or refund if an item is faulty or not as described.
Contact
Questions about a return? Email support@foldebags.com.