Terms of service

Last updated: 13 November 2026

1. About us

This website is operated by Amin Ali trading as Folde, 127d Halfway Road, Sheerness, Kent, ME12 3AA, United Kingdom. You can contact us at support@foldebags.com.

By using this website or placing an order, you agree to these terms.

2. Orders

When you place an order you will receive an email confirming that we have received it. A contract between you and us is formed when we send you an email confirming that your order has shipped. We may decline or cancel an order, for example if a product is unavailable or there has been an error in the price or description, in which case we will refund anything you have paid.

3. Prices and payment

Prices are shown at checkout in the currency displayed there. Payment is taken in full when you place your order. Prices do not include any import duties or taxes that may be charged in your country.

4. Products

We take care to describe and show our products accurately. Colours can look slightly different depending on your screen, and sizes are approximate.

5. Delivery

Delivery costs, times and destinations are set out in our Shipping Policy. Delivery times are estimates.

6. Returns and cancellations

Your rights to cancel an order, return an item and receive a refund are set out in our Refund Policy.

7. Your legal rights

Nothing in these terms affects your legal rights as a consumer, including your rights if a product is faulty or not as described.

8. Our liability

We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. Otherwise, we are not responsible for losses that were not foreseeable when you placed your order, or for any business losses, as our products are sold for personal use.

9. Use of this website

All content on this website, including text, images and logos, belongs to us or is used with permission, and may not be copied or reused without our written consent. You agree not to misuse the website or interfere with how it works.

10. Privacy

We handle your personal information as described in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones in place when you placed it.

12. Governing law

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere, you may also have the protection of the mandatory laws of your own country and may be able to bring a claim in your local courts.